Frequently Asked Questions
Everything you need to know about your Shop Umbro experience.
How long does shipping take for Umbro gear?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their kits sooner.
What is your return policy for performance footwear?
We offer a 30-day return window for all footwear. Items must be in original, unworn condition with the tags attached. Please note that customized cleats are final sale.
How do I know which size to order?
Each product page features a detailed size guide. Our athletic apparel is designed with a performance fit; if you prefer a looser feel for casual wear, we recommend sizing up.
Do you offer team discounts for bulk orders?
Yes, we provide special pricing for clubs, schools, and amateur teams purchasing in bulk. Please contact our team sales department via the 'Team Orders' link for a custom quote.
Are your products authentic Umbro merchandise?
Absolutely. Shop Umbro is an authorized retailer, and all products—from our iconic Double Diamond jerseys to our professional-grade equipment—are 100% authentic.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.